Sends are deferring. Is something wrong?

When sending is approved, Deferred means the action did not run now and its reason was recorded. A safe timing or cap deferral may wait for another window; an uncertain provider result must stop until Klosent confirms what happened.

Read the reason#

• Outside working hours: normal. The send fires when the connection's window opens.
• Account at cap: normal. The daily or weekly ceiling is reached; volume resumes with the window. Persistent? Add a connection or raise the cap deliberately.
• No account available: action needed. The Kampaign has no Connected connection for that channel. Check Konnections from the app navigation and the Kampaign's attached connections.
• Definitive provider rejection: correct the cause before using an allowed bounded retry.
• Timeout or uncertain provider result: do not retry as if it failed. Reconcile the recorded intent first so a possibly accepted action is not duplicated.

The engine itself#

HQ shows the engine's heartbeat and backlog. A recent heartbeat with a small backlog means the system is healthy and simply pacing. A stale heartbeat is the one signal worth escalating.