A mailbox or LinkedIn account shows disconnected
Last verified 2026-07-28
Available now with an approved Connection: campaign preparation is available for approved Workspaces. Self-service sending requires eligible Konnections and delivery approval.
Every Connection has a status such as Connected, Disconnected, or Error. Connected means the account is attached to the correct Seat; it does not mean sending is available. Once delivery setup is approved, a disconnected account blocks provider-backed work.
Fix it
- Open Konnections from the app navigation and find the connection that isn't Connected.
- Reconnect the account and confirm the status returns to Connected.
- Confirm the Connection is attached to the intended Seat. Once delivery setup is approved, deferred work resumes only through Klosent's safe retry and reconciliation rules.
Reconnect does not start a Kampaign or send an action. It restores the account attachment so Klosent can confirm the Connection is ready.