Klosent Privacy Policy

This Privacy Policy explains how Klosent LLC, doing business as Klosent ("Klosent", "we", "us") collects, uses, shares, and protects personal data when you use Klosent's websites, software, and services (the "Service").

1. Who we are

Klosent provides B2B revenue software and related services. For account, billing, website, and direct sales data, Klosent generally acts as controller. For business contacts and other Customer Data a customer places in a Workspace, the customer generally acts as controller and Klosent acts as processor.

2. Data we collect

• Account data: first and last name, work email, signup phone number, company, role, authentication records, and Workspace membership.
• Lead data: information submitted through sales, Done for You, White-label, contact, or booking forms, including an optional phone number where requested.
• Usage and device data: pages viewed, conversion events, browser and device information, IP-derived technical information, timestamps, and diagnostic logs.
• Customer Data: contacts, companies, deals, campaigns, conversations, outcomes, documents, reports, and notes placed in a Workspace.
• Connection data: provider account identifiers, connection status, sync status, and authorization lifecycle records. Provider credentials and API secrets are handled server-side.
• Billing data: limited package, accepted-scope, invoice, payment-confirmation, and transaction metadata. The approved Payoneer process handles payment information under Payoneer's terms; Klosent does not store payment-card details.
• Enrichment and research data: business-contact and company information returned by approved data providers or public business sources when a customer requests it.

3. How we use data

We use personal data to:

• provide, secure, maintain, and improve the Service;
• authenticate users and enforce Workspace, role, Seat, and account permissions;
• record commercial approvals, manual payment confirmation, and authorized subscriptions or service engagements;
• connect authorized provider accounts and operate requested product workflows;
• respond to sales inquiries, support requests, security reports, and data requests;
• send service, acknowledgment, and account communications;
• understand public-site performance through privacy-conscious conversion analytics; and
• comply with law, enforce agreements, and prevent abuse.

4. Legal bases where GDPR applies

We rely on performance of a contract, legitimate interests in operating and securing a B2B service, consent where required, and compliance with legal obligations. A customer is responsible for establishing the legal basis for the Customer Data and outreach it controls.

5. Analytics and cookies

Klosent uses necessary browser storage and cookies to operate the Service. Public marketing pages may use Vercel Web Analytics and allow-listed conversion events to understand page performance and actions such as beginning signup, submitting a form, or using the ROI calculator. These events are designed not to include form contents, message content, credentials, or raw ROI inputs. You can use browser controls to restrict optional cookies where available.

6. Enrichment and data caching

When a customer requests enrichment, Klosent may retrieve business-contact details and retain eligible results for a limited period to improve speed and avoid repeated provider requests. Data may be refreshed, suppressed, or removed according to provider rules, customer instructions, retention settings, and verified data-subject requests. Klosent does not promise that enriched information is complete or current.

7. Who we share data with

Klosent uses service providers for hosting, databases, authentication, application delivery, analytics, email delivery, provider Konnections, payment administration, customer support, and approved enrichment. They may process data only as needed to provide their services to Klosent. Klosent does not sell personal data.

We may disclose data when required by law, during a corporate transaction subject to appropriate safeguards, or when reasonably necessary to protect users, the Service, or legal rights.

8. International transfers

Data may be processed in countries other than your own. Where required, Klosent uses recognized safeguards for international transfers, such as standard contractual clauses.

9. Retention

Klosent keeps personal data only as long as reasonably needed for the purposes described here, to provide the Service, resolve disputes, enforce agreements, and meet legal obligations. Retention differs by data type and contract. After an account closes, Klosent deletes or anonymizes eligible data within a reasonable period, subject to backups, legal holds, suppression records, and required financial records.

10. Security

Klosent uses administrative, technical, and organizational measures designed to protect personal data, including access controls, server-side authorization, tenant-scoped database policies, session checks, protected provider credentials, and redaction of sensitive operational logs. No online service can guarantee absolute security. More information is available on the Data & Security page.

11. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, port, or object to processing, and to withdraw consent. To make a request, contact privacy@klosent.com. Klosent may need to verify your identity and authority before completing a request.

12. Do-not-contact and data-subject requests

If you are a person whose business-contact data appears in the Service and you want to request access, correction, deletion, or suppression, contact privacy@klosent.com. Klosent will review verified requests and coordinate with the relevant customer or provider when appropriate.

13. Children

The Service is for business users and is not intended for anyone under 18. Klosent does not knowingly collect personal data from children.

14. Changes

We may update this Policy and will post the revised version with a new date. We will provide additional notice where required for material changes.

15. Contact

Privacy questions and data requests: privacy@klosent.com.