Klosent Refund Policy

This policy explains cancellation and refund treatment for purchases from Klosent LLC, doing business as Klosent. A standardized secure-Checkout selection and these Terms control unless an electronically accepted service or order summary gives you different rights.

The ordinary cancellation rules below do not remove rights for confirmed billing mistakes, disputed non-delivery, an agreed remedy, or a refund required by law. Applicable non-waivable rights take priority over a non-refund statement or minimum commitment.

1. Tech and Managed Tech cancellation

Paid Tech and Managed Tech renew monthly unless you selected a prepaid base-plan term or an accepted service or order summary says otherwise. You may cancel future renewals. Cancellation takes effect at the end of the current paid period, and access continues through that period unless the account is suspended for cause. Canceling a prepaid purchase does not shorten or partially refund the already-paid term.

2. Pursuit commitment and custom Command scope

Pursuit includes human-delivered services and requires a three-month minimum engagement whether the base plan is paid monthly or prepaid, unless an accepted service or order summary expressly states otherwise. Pursuit is not a cancel-anytime subscription during that minimum. A cancellation request does not remove fees already paid or due during the minimum commitment. For a standardized Pursuit Checkout purchase, the selected term and these published Terms control; a separate accepted summary controls any different notice, renewal, or end-date terms.

Command is consultation-only and has no standardized Checkout, published price, or default commitment. Its pricing, billing, commitment, cancellation, renewal, refund, and end-date terms are established only in a separately accepted service or order summary, which controls for that engagement.

3. White-label and Konnector

White-label, Konnector, implementation, cancellation, renewal, and usage terms are privately agreed and recorded in the electronically accepted service or order summary. Those commercial terms control for that purchase.

4. Refunds

Payments are generally non-refundable, including monthly or prepaid base-plan fees, service fees, separately approved implementation fees, qualified-meeting fees, and Koins, except where applicable law requires a refund, Klosent expressly agrees in writing, or Klosent confirms a billing error. Pursuit has a $0 setup fee.

Any Command implementation fee and refund treatment are stated only in its accepted service or order summary. Klosent does not provide automatic refunds or credits for partial billing periods, unused services, unused features, prepaid savings, or unused Koins.

5. Koins

Koins are prepaid credits for eligible usage-based features. Koins have no cash value and are non-refundable except where required by law or expressly agreed in writing.

6. Qualified-meeting fees

Pursuit does not charge qualified-meeting fees during The Ramp, which covers months one and two. Beginning in month three, the Pursuit fee is $100 for each held, ICP-qualified meeting, capped at ten qualified meetings per paid Sending Seat in each service month, unless a separately accepted summary expressly states different pricing or a different cap. A booking alone does not qualify. The complete definition and dispute treatment appear in the Terms under Qualified meetings. Command has no published default Ramp or qualified-meeting fee; any such terms and review process apply only when stated in its accepted service or order summary. Contact support promptly if you believe a meeting was billed incorrectly; any review period in a separately accepted summary controls when one exists.

7. Billing problems and statutory rights

If you believe a Stripe Checkout, Payoneer payment, or Klosent charge record is incorrect, contact support@klosent.com with enough information to identify the transaction. Klosent will review confirmed billing mistakes promptly. Nothing in this policy limits non-waivable rights under applicable law or any rights provided by the accepted commercial scope.

8. Delayed or undelivered services

An ordinary cancellation, unused feature, or disappointing sales result is different from a claim that agreed work was not delivered. If you believe Klosent has materially delayed or failed to provide agreed work, contact support@klosent.com with the affected scope, relevant dates, and supporting information. Do not send passwords, full payment-card details, or unnecessary sensitive records.

Klosent will review the accepted scope, delivery records, work completed, and each party's dependencies, explain its assessment, and identify the proposed next steps. Where the parties agree on a revised delivery plan, substitute work, credit, refund, or termination of affected scope, the resolution must be recorded in writing. A provider or Customer dependency does not automatically excuse Klosent's own unfulfilled obligations.

This review does not create an automatic refund for ordinary cancellation or waive an agreed minimum. It also does not require a Customer to wait for Klosent's agreement before exercising a non-waivable right, an express contractual remedy, or an available dispute process. Confirmed meeting-fee misclassifications remain subject to the correction and refund treatment in the Terms.

9. Contact

Questions about billing, cancellation, or refunds: support@klosent.com.