Klosent Terms of Service

These Terms of Service ("Terms") are a legal agreement between you ("you", "Customer") and Klosent LLC, doing business as Klosent ("Klosent", "we", "us"). They govern your access to Klosent's websites, software, and services (the "Service"). By creating an account, electronically accepting a service or order summary, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Klosent provides business-to-business revenue software and related services. Depending on the approved package, the Service may include CRM, contact and company management, campaign planning, provider Konnections, outreach operations, conversations, reporting, and done-for-you services. Provider-backed sending, enrichment, and other controlled capabilities require eligible Konnections, Workspace approval, and the applicable launch checks. Features and limits may change as the Service develops.

2. Eligibility and accounts

You must be at least 18 years old and use the Service for business purposes. You are responsible for accurate account information, secure credentials, authorized team access, and all activity under your Workspace.

3. Plans and commercial terms

Creating a Free CRM Workspace does not create a paid entitlement, confirm payment, or start outreach. Tech, Pursuit, Command, and White-label access are assigned only after Klosent records the approved commercial scope and any required payment.

Tech is Klosent's self-service software package. Unless an electronically accepted service or order summary says otherwise, paid Tech access renews monthly until canceled. You may cancel future Tech renewals, and cancellation takes effect at the end of the current paid billing period.

Pursuit and Command include human-delivered services and are available only to approved clients after account eligibility, Konnections, campaign approval, payment confirmation, and delivery checks. They require a three-month minimum engagement unless the electronically accepted service or order summary states a different minimum. They are not cancel-anytime subscriptions. The accepted summary controls the scope, price, notice requirements, renewal, and end date.

The Ramp is the first two months of Pursuit or Command. Qualified-meeting fees do not apply during The Ramp. Beginning in month three, the fee is $100 for each held, ICP-qualified meeting unless the accepted summary expressly states different pricing.

The White-label partner program is available by private quote. Partner scope, implementation, human fulfillment, usage, and renewal are separately approved. Custom domains remain Coming Soon unless an accepted summary expressly confirms that capability for the Customer. One client company is treated as one client Workspace.

If an electronically accepted service or order summary conflicts with these Terms on price, commitment, or service scope, the accepted summary controls for that purchase.

4. Billing, renewals, and Koins

Klosent currently uses a manual commercial workflow. Klosent assesses the requested package, sends the exact service or order summary for electronic acceptance, collects payment through the approved Payoneer process, confirms payment, assigns the approved package, completes Konnections and launch checks, and starts outreach only after explicit launch approval. Signup alone is never evidence of payment or authorization.

The accepted summary records the package, commercial scope, price, billing cadence, taxes where applicable, three-month minimum where applicable, The Ramp, qualified-meeting fees, cancellation terms, and any separately approved implementation charges. Paid access cannot be self-assigned.

Koins are prepaid usage credits for eligible features. Koins have no cash value, are consumed according to the in-product usage rules, and are non-refundable except where required by law or expressly agreed in writing.

See the Refund Policy for cancellation and refund details.

5. Qualified meetings

A qualified meeting is a meeting that took place and matched the customer profile and qualification rules agreed before launch. A booking alone is not a qualified meeting.

For a meeting fee to apply:

• the meeting must have taken place, with the prospect and any customer attendee required by the accepted summary in attendance;
• the prospect must match the approved ICP, market, geography, company criteria, and required authority or title agreed before launch;
• a no-show, canceled meeting, or booking that is merely rescheduled does not qualify; a rescheduled meeting is assessed only after it takes place;
• duplicate bookings count once;
• existing customers, existing active opportunities, and meetings outside the approved market do not qualify unless the accepted summary expressly includes them;
• a meeting canceled by the Customer or prospect does not qualify unless it later takes place;
• a meeting that takes place without the agreed attendee does not qualify; and
• evidence may include calendar attendance records, accepted booking records, CRM history, campaign records, relevant communications, and timely Customer feedback.

The accepted service or order summary must state the Customer review period, dispute-submission period, evidence process, and who makes the final determination. If it does not, a disputed meeting fee is not final until Klosent and the Customer agree in writing. A confirmed misclassification will be credited or corrected on the next bill, or refunded when no further bill is due, subject to applicable law and the accepted summary.

6. Acceptable use

You agree to use the Service lawfully and to comply with applicable anti-spam, telemarketing, privacy, data-protection, and platform rules. You are responsible for your outreach content and for having a lawful basis to contact each person.

You must not:

• send unlawful, deceptive, abusive, or prohibited messages;
• upload or use data you do not have the right to process;
• ignore opt-out, unsubscribe, suppression, or do-not-contact requests;
• attempt to breach, disrupt, overload, scrape, or reverse engineer the Service;
• use a Connection or account you are not authorized to control;
• resell the Service except under an approved White-label or reseller agreement; or
• use the Service to harass, harm, discriminate against, or violate the rights of any person.

7. Customer Data and Konnections

You retain ownership of the data you provide to the Service ("Customer Data"). You grant Klosent the limited rights needed to host, process, transmit, and protect Customer Data to provide the Service.

When you connect a mailbox, social account, or other provider account, you confirm that you are authorized to use it. Third-party services may impose their own terms, limits, and enforcement. Klosent is not responsible for third-party availability, account restrictions, or policy changes.

8. Data quality and enrichment

When you use enrichment or research features, you represent that you have a lawful basis to process the people involved. Business-contact information can be incomplete, outdated, or incorrect. Klosent does not guarantee accuracy, deliverability, or fitness for a particular purpose.

9. Intellectual property

The Service, including its software, design, content, and trademarks, is owned by Klosent or its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your authorized subscription or engagement. You may not copy, modify, reverse engineer, or create derivative works of the Service except where law expressly permits it.

10. Confidentiality

Each party may receive non-public business, technical, or commercial information from the other. Each party will use reasonable care to protect confidential information and will use it only to perform or receive the Service. This obligation does not apply to information that is public through no breach, already known without restriction, independently developed, or lawfully received from another source.

11. Disclaimers

The Service is provided "as is" and "as available" to the maximum extent permitted by law. Klosent does not promise a specific number of replies, meetings, customers, revenue, or other business outcomes. We do not warrant uninterrupted or error-free operation, third-party availability, or the accuracy of enrichment or AI-generated content.

12. Limitation of liability

To the maximum extent permitted by law, Klosent will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data. Klosent's total liability for claims relating to the Service will not exceed the amount you paid Klosent in the three months before the event giving rise to the claim.

13. Indemnification

You agree to defend, indemnify, and hold Klosent harmless from claims, losses, liabilities, and reasonable expenses arising from your Customer Data, outreach, provider accounts, unlawful use, or breach of these Terms.

14. Suspension and termination

We may suspend or terminate access if you breach these Terms, fail to pay, create security or legal risk, or misuse the Service. Ending access does not erase amounts already due or override a Pursuit, Command, White-label, or Konnector minimum commitment. After termination, we may delete Customer Data after a reasonable period unless law requires retention.

15. Changes

We may update these Terms or the Service. We will post updated Terms with a new date and provide notice of material changes where required. Continued use after an update takes effect means you accept the revised Terms.

16. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. Any dispute will be handled in the state and federal courts located in Wyoming, United States, unless applicable law or an electronically accepted service or order summary requires otherwise.

17. Contact

Questions about these Terms: legal@klosent.com.