Klosent Terms of Service

These Terms of Service ("Terms") are a legal agreement between you ("you", "Customer") and Klosent LLC, doing business as Klosent ("Klosent", "we", "us"). They govern your access to Klosent's websites, software, and services (the "Service"). By creating an account, accepting these Terms in secure Checkout, electronically accepting a service or order summary, or using the Service, you agree to these Terms. If you do not agree, do not purchase or use the Service.

1. The Service

Klosent provides business-to-business revenue software and related services. Depending on the approved package, the Service may include CRM, contact and company management, campaign planning, provider Konnections, outreach operations, conversations, reporting, and done-for-you services. Provider-backed sending, enrichment, and other controlled capabilities require eligible Konnections, Workspace approval, and the applicable launch checks. Features and limits may change as the Service develops.

Klosy and other AI features provide automated assistance, not professional advice or a human representative. AI output can be incomplete or incorrect. Review proposed content, recipient information, and important decisions before relying on it or approving an action. A website-assistant answer is not an accepted order, a binding custom quote, a payment confirmation, or evidence that a meeting has been booked. The relevant checkout, accepted service summary, or confirmed booking controls.

2. Eligibility and accounts

You must be at least 18 years old and use the Service for business purposes. You are responsible for accurate account information, secure credentials, authorized team access, and all activity under your Workspace.

3. Plans and commercial terms

Creating a Free CRM Workspace does not create a paid entitlement, confirm payment, or start outreach. Where secure Checkout is offered, the package, billing term, and paid Sending Seat quantity shown before payment form the standardized commercial selection for that purchase. Paid access is applied only after Stripe confirms payment and the buyer creates or claims a Workspace with the verified purchase email. Payment never starts outreach automatically.

Tech is Klosent's self-service software package. Managed Tech adds the managed Kampaign work described on the Pricing page. A monthly purchase renews monthly until canceled. A prepaid purchase covers the selected three-, six-, or twelve-month base-plan term at the displayed discount, then renews monthly at the undiscounted base price unless canceled before renewal. You may cancel future Tech or Managed Tech renewals, and cancellation takes effect at the end of the current paid billing period.

Pursuit and Command include human-delivered services and require account eligibility, supported Konnections, Kampaign approval, payment confirmation, and delivery checks. Pursuit has a three-month minimum engagement whether the base plan is paid monthly or prepaid and is not a cancel-anytime subscription during that minimum. For a standardized Pursuit secure-Checkout purchase, these Terms and the provider-confirmed package, term, Sending Seat quantity, and amount are the commercial record.

Command is consultation-only and is not offered through standardized secure Checkout. Its scope, price, billing, commitment, notice requirements, start date, renewal, end date, implementation terms, and any performance-based fees are established only in a separately accepted service or order summary.

The Ramp is the first two months of Pursuit. Qualified-meeting fees do not apply during The Ramp. Beginning in month three, the Pursuit fee is $100 for each held, ICP-qualified meeting, capped at ten qualified meetings per paid Sending Seat in each service month, unless a separately accepted summary expressly states different pricing or a different cap. Command has no published default Ramp, qualified-meeting fee, or cap; any such terms apply only when stated in its separately accepted summary.

The White-label partner program is available by private quote. Partner scope, implementation, human fulfillment, usage, and renewal are separately approved. Custom domains remain Coming Soon unless an accepted summary expressly confirms that capability for the Customer. One client company is treated as one client Workspace.

If an electronically accepted service or order summary conflicts with these Terms or a standardized Checkout selection on price, commitment, or service scope, the accepted summary controls for that purchase.

For human-delivered or custom work, Klosent and the Customer must identify the agreed deliverables, responsibilities, access requirements, and commencement arrangements before that work begins. Payment, software access, onboarding, and the start of human-delivered work are distinct events. A delivery plan does not silently change the agreed billing period, Pursuit minimum, Ramp, or other commercial commitment; any change must be expressly agreed.

If required access, Customer approval, provider availability, or a Klosent delivery issue materially delays or interrupts agreed work, the parties will communicate the affected scope and dependencies and document the next steps. A provider or Customer dependency does not excuse Klosent's separate failure to perform its own agreed obligations. Requests about disputed non-delivery are reviewed under the Refund Policy and the accepted scope; they are not treated solely as ordinary cancellation requests.

4. Billing, renewals, and Koins

Klosent may offer standardized Stripe Checkout for published paid packages and an approved Payoneer or other manual workflow for custom commercial scope. In standardized Checkout, Klosent fixes the package, billing term, and paid Sending Seat quantity before Stripe collects payment; Stripe may calculate applicable tax. The buyer must accept these Terms in Checkout and then create or claim a Klosent account with the same verified email. In a custom workflow, Klosent sends the exact service or order summary for electronic acceptance before collecting the agreed payment.

Provider-confirmed payment is necessary but does not by itself activate sending or assign a User to a paid Sending Seat. Klosent records the paid selection, applies it only to the verified buyer's Workspace, and still requires the applicable Konnections, delivery checks, and explicit launch approval. A custom accepted summary records any scope, pricing, billing, minimum, Ramp, qualified-meeting, cancellation, or implementation terms that differ from the published standardized terms.

Koins are prepaid usage credits for eligible features. Koins have no cash value, are consumed according to the in-product usage rules, and are non-refundable except where required by law or expressly agreed in writing.

See the Refund Policy for cancellation and refund details.

5. Qualified meetings

A qualified meeting is a meeting that took place and matched the customer profile and qualification rules agreed before launch. A booking alone is not a qualified meeting.

For a meeting fee to apply:

• the meeting must have taken place, with the prospect and any customer attendee required by the accepted summary in attendance;
• the prospect must match the approved ICP, market, geography, company criteria, and required authority or title agreed before launch;
• a no-show, canceled meeting, or booking that is merely rescheduled does not qualify; a rescheduled meeting is assessed only after it takes place;
• duplicate bookings count once;
• existing customers, existing active opportunities, and meetings outside the approved market do not qualify unless the accepted summary expressly includes them;
• a meeting canceled by the Customer or prospect does not qualify unless it later takes place;
• a meeting that takes place without the agreed attendee does not qualify; and
• evidence may include calendar attendance records, accepted booking records, CRM history, campaign records, relevant communications, and timely Customer feedback.

A separately accepted service or order summary may state the Customer review period, dispute-submission period, evidence process, and who makes the final determination. For a standardized Pursuit Checkout purchase, or when an accepted summary does not state that process, a disputed meeting fee is not final until Klosent and the Customer agree in writing. A confirmed misclassification will be credited or corrected on the next bill, or refunded when no further bill is due, subject to applicable law and any accepted summary. For Command, this section applies only when its accepted summary includes a qualified-meeting fee.

6. Acceptable use

You agree to use the Service lawfully and to comply with applicable anti-spam, telemarketing, privacy, data-protection, and platform rules. You are responsible for your outreach content and for having a lawful basis to contact each person.

Each party remains responsible for the legal and contractual obligations that apply to its own conduct. Klosent's provision of software or operator services does not transfer all responsibility to the Customer, and a Customer instruction cannot authorize prohibited activity. Required notice, consent, suppression, account-authorization, and platform checks must be satisfied before the affected activity proceeds.

You must not:

• send unlawful, deceptive, abusive, or prohibited messages;
• upload or use data you do not have the right to process;
• ignore opt-out, unsubscribe, suppression, or do-not-contact requests;
• attempt to breach, disrupt, overload, scrape, or reverse engineer the Service;
• use a Connection or account you are not authorized to control;
• resell the Service except under an approved White-label or reseller agreement; or
• use the Service to harass, harm, discriminate against, or violate the rights of any person.

7. Customer Data and Konnections

You retain ownership of the data you provide to the Service ("Customer Data"). You grant Klosent the limited rights needed to host, process, transmit, and protect Customer Data to provide the Service.

When you connect a mailbox, social account, or other provider account, you confirm that you are authorized to use it. Third-party services may impose their own terms, limits, and enforcement. Klosent is not responsible for third-party availability, account restrictions, or policy changes.

This third-party limitation does not excuse Klosent's own breach of an agreed obligation. Where Klosent processes personal data on the Customer's behalf, the parties must put any required data-processing terms in place. The Customer should provide only data necessary for the agreed purpose and should not submit sensitive or regulated data through a feature that has not been approved for that use. The Privacy Policy explains processing purposes, recipient categories, and rights requests.

8. LinkedIn provider boundaries and invitation monitoring

Klosent is independent of LinkedIn and is not affiliated with, endorsed by, sponsored by, or authorized by LinkedIn. LinkedIn's published rules prohibit bots and other unauthorized automated methods. Klosent may use LinkedIn-connected functionality only where the current LinkedIn rules or direct written authorization permit the specific use. Connecting an account, using an intermediary, or having a provider integration does not itself create permission. LinkedIn may restrict or remove an account, and you accept that risk.

Where Klosent offers provider-confirmed monitoring of a LinkedIn invitation, the policy is exact: Klosent will never withdraw a pending invitation before 45 days from the provider-confirmed invitation time. A provider-confirmed acceptance advances the invitation and a pending invitation continues to wait. At or after day 45, any withdrawal requires final exact provider proof, healthy account status, and current policy acceptance by the Workspace owner or administrator. A provider disconnect, unavailable network, stale observation, or other delivery delay may delay an action but never accelerate it. A safety kill switch stops the activity. These controls do not make a platform use authorized, lawful, or risk-free.

9. Data quality and enrichment

When you use enrichment or research features, you represent that you have a lawful basis to process the people involved. Business-contact information can be incomplete, outdated, or incorrect. Klosent does not guarantee accuracy, deliverability, or fitness for a particular purpose.

Real-estate calling, contact research, or skip-tracing services require an agreed written scope covering the purpose, audience, applicable jurisdictions, channels, deliverables, responsibilities, and any recording or transcription. These services may involve individuals' personal contact and property information, not only business-contact data. Buying a list, finding a public record, or returning a phone number is not permission to call, text, record, or reuse that information for another purpose.

The parties must establish the applicable source authority, legal basis, notices or permissions, contact-time and do-not-call requirements, internal suppression process, and any relevant licensing or recording requirements before the affected work starts. Recording or transcription may be used only within the agreed scope and with any notice and permission required by law. Missing or withdrawn permission must not be bypassed. The scope does not authorize Klosent to bind a property transaction or guarantee appointments, listings, buyers, lenders, transactions, or revenue. These limits do not remove the obligation to perform the work actually agreed.

10. Intellectual property

The Service, including its software, design, content, and trademarks, is owned by Klosent or its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your authorized subscription or engagement. You may not copy, modify, reverse engineer, or create derivative works of the Service except where law expressly permits it.

11. Confidentiality

Each party may receive non-public business, technical, or commercial information from the other. Each party will use reasonable care to protect confidential information and will use it only to perform or receive the Service. This obligation does not apply to information that is public through no breach, already known without restriction, independently developed, or lawfully received from another source.

Access should be limited to authorized personnel and service providers who need the information for the agreed work and are subject to appropriate confidentiality obligations. Disclosure required by law is permitted, with notice to the other party where lawful and reasonably practicable. Neither party may use the other's confidential information for unrelated purposes without permission or another lawful entitlement.

12. Disclaimers

The Service is provided "as is" and "as available" to the maximum extent permitted by law. Klosent does not promise a specific number of replies, meetings, customers, revenue, or other business outcomes. We do not warrant uninterrupted or error-free operation, third-party availability, or the accuracy of enrichment or AI-generated content.

These disclaimers do not cancel an express obligation to deliver agreed work, correct a confirmed billing error, or honor an agreed remedy or a right that applicable law does not allow us to exclude. A lack of guaranteed sales results is different from a failure to provide the agreed service.

13. Limitation of liability

To the maximum extent permitted by law, Klosent will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data. Klosent's total liability for claims relating to the Service will not exceed the amount you paid Klosent in the three months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability, refunds, or other remedies to the extent applicable law does not permit that exclusion or limitation. An accepted summary may provide additional rights. The existence of a liability limit does not authorize either party to disregard its obligations.

14. Indemnification

You agree to defend, indemnify, and hold Klosent harmless from claims, losses, liabilities, and reasonable expenses arising from your Customer Data, outreach, provider accounts, unlawful use, or breach of these Terms.

This obligation applies only to the extent the claim is caused by your breach, unlawful conduct, or data or instructions you were not entitled to provide. It does not cover the extent caused by Klosent's own breach, negligence, or willful misconduct. Klosent must notify you promptly of the claim and reasonably cooperate with the defense. Neither party may agree a settlement imposing an admission, payment, or other obligation on the other without that party's written consent. Non-waivable rights remain unaffected.

15. Suspension and termination

We may suspend or terminate access if you breach these Terms, fail to pay, create security or legal risk, or misuse the Service. Ending access does not erase amounts already due or override the Pursuit minimum or any Command, White-label, or Konnector minimum commitment stated in an accepted service or order summary. After termination, we may delete Customer Data after a reasonable period unless law requires retention.

16. Changes

We may update these Terms or the Service. We will identify the revised version and effective date and provide notice of material changes where required. Where law or the accepted agreement requires affirmative acceptance, continued use alone is not a substitute for it. Updates do not retroactively change an accepted price, minimum commitment, accrued payment obligation, or existing dispute without a valid agreement or applicable legal basis.

17. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. Any dispute will be handled in the state and federal courts located in Wyoming, United States, unless applicable law or an electronically accepted service or order summary requires otherwise.

18. Contact

Questions about these Terms: legal@klosent.com.