AI-assisted drafts and reply tags in Konvos
Last verified 2026-08-18
Drafting
The Draft reply control appears only when the Workspace feature and approved AI service are available. It sends the cross-channel conversation subjects and message bodies, plus public professional details needed for the reply, to the configured AI service. The result lands in the composer as a starting point: you review and edit it, then choose whether to send. Nothing goes out on its own.
Reply tags
Use Classify or Reclassify to label the latest inbound reply as Interested, Not interested, Out of office, or Other. The tag supports triage, but a person should review the conversation before deciding the next action.
Structured email-address and phone fields are not selected for the prompt. Message subjects and bodies can still contain personal, confidential, or contact information, so do not request an AI draft for content that should not be sent to the Workspace's configured AI service, and never place passwords or secrets in a conversation.