A reply pauses the sequence automatically
Last verified 2026-08-18
Once the required Connection and delivery setup are approved, an inbound reply pauses the applicable sequence before another step may run.
How it works
- When a reply arrives, it's matched to the prospect and exact Sending Seat account by email, LinkedIn identity, or normalized WhatsApp identity.
- Every active sequence for that prospect is paused immediately and marked Replied.
- The conversation appears in Konvos with a Replied badge, ready for a human.
The pause is automatic, but resuming is not. After a reply, the next move is always yours.